The latest episode of Co-Founder’s Corner;
Leveraging Customer Feedback
In this video, we’ll be discussing how you integrate customer feedback into your commercial model. I see so many customers of ours wanting to integrate customer feedback, but not actually applying it in practise. The value of customer feedback can drive your business to new levels of success.
There are three key elements I would suggest to you:
- Firstly, you need to capture your feedback all in one place.
- Secondly, your senior management of sales marketing and product needs to review this feedback.
- Thirdly, actually tracking what the success of your own feedback is on these three key areas.
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