CASE STUDY

Expandly

Easy Inventory, Listing and Order Management. Expandly multichannel eCommerce software – the cost-effective way to sell through multiple sales channels.

Elizabeth Gooch, CEO of an all-in-one solution for eCommerce retailers to connect, manage and automate listing, inventory, orders, shipping and accounting across multiple platforms. Elizabeth had inherited a turnaround remit from Mercia’s VCT leadership team, to restart and reboot the business

Through deep data sales and marketing analysis, and our discovery workshops, we found out that Expandly, had no structure to their customer retention with 12% average churn in the first three months.

Following a short strategic workshop, we agreed a game plan to be executed over the next 90 days.

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